Help Desk Button Software

If you’re here because you need immediate help, please finish filling out the form process after the splash screen you just saw and our Support Team will help you as soon as they can.

The Helpdesk Button runs a package of scripts that looks at the following:

Currently Logged in User Account

Computer name and hardware identifiers

Screenshots of your Current Screen and the last actions you took historically up to as many as 30 actions.

Network and WIFI connection information and diagnostics

Hardware Status

Running Processes

Recent Event Viewer Logs

Recent Website History

Custom scripts and information as added by 4Leet. 

Our goal is to maintain your privacy and to just gather the key things that will help our technicians help you best.

No information is sent to us until you submit your Problem Details.

If you have any other questions about the data collected, please email info@4leet.com

A word on your responsibility when submitting information through the Helpdesk Button Software

It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the Helpdesk Buttons User-Interface when submitting your help ticket. We’ve taken precautions to securely store the information that is collected outside of the ticketing system 4Leet uses. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for information you knowingly submit over telecommunications.