MSP Red Flags. A good Managed IT Services Provider (MSP) is a valuable business partner. There are a variety of services they can provide to help your business operate more efficiently and effectively. But how can you be sure you’re working with a reputable, reliable MSP?
You should be aware of a few red flags that may indicate you’re working with a less-than-reputable MSP. This blog post will cover flags as well as how to avoid them.
MSP Red Flags: Lack of experience
Do some research on the MSP. How long have they been in business? What is their track record? Have they worked with companies in your industry before? Suppose an MSP is new to the market or has little experience. In that case, you may need to gain the knowledge or expertise to support your business properly.
No certified technicians
A reputable MSP will have a team of certified technicians. These technicians should be certified in specific technologies and have the necessary experience to support your business. An MSP needs to have certified technicians on staff so that they can provide the level of support your business needs.
MSP Red Flags: A Single person operation
Another red flag is an MSP that needs more support staff. It can be a problem if you have a complex IT infrastructure or experience many technical issues. If an MSP only has a single employee, you’ll likely have to wait a long time for your problems to resolve.
Poor communication is a big red flag when working with an MSP. You should be able to quickly get in touch with your MSP when you need to. If you constantly have to chase down your MSP for updates or answers to your questions, it’s a sign that they need to improve their communication.
MSP Red Flags: Unreliable service
Reputable MSPs will have a reputation for providing reliable service. If you constantly have to contact your MSP because their service is down or they need to include deadlines, it’s a sign that they’re less reliable than they are.
Ensure you understand all the fees you’ll be responsible for before signing a contract with an MSP. Some MSPs have hidden costs that they don’t disclose until after you’ve signed the agreement.
Lack of transparency
You should be able to quickly get information from your MSP about their services and pricing. Suppose an MSP is being evasive or is reluctant to give you information. In that case, it’s a sign they’re not being transparent.
Security is a critical concern for businesses today. Ensure you understand the security measures that your MSP has in place to protect your data. If an MSP needs adequate security measures, it’s a red flag that they’re not taking security seriously.
Poor customer service
If you’re not happy with the customer service you’re receiving from your MSP, it’s a sign it’s time to find another MSP. You should be able to get in touch with your MSP quickly, and they should be responsive to your questions and concerns. If you come across any of these red flags when working with an MSP, it’s a sign that you need to look for a new MSP. Working with a reputable MSP is critical to running a successful business. Make sure you research and avoid these red flags to find an MSP that will be a valuable business partner.
How to avoid working with bad MSPs
There are a lot of bad MSPs out there. Here’s how to avoid working with them:
– Do your research: Thoroughly vet any potential MSPs before signing on the dotted line. Check out online reviews, speak to other businesses who have used their services, and get a feel for their level of expertise.
– Ask questions: A good MSP should be more than willing to answer any questions you have about their services. If they’re evasive or refuse to give you straight answers, that’s a red flag.
– Get a contract: Always get a contract before work begins. This contract will protect you in case anything goes wrong. It’s important that you understand the terms of the agreement and that you’re comfortable with them.
– Trust your gut: If something feels off, it probably is. Go with your gut instinct and look for another MSP.