Summary/Objective

Execute sales strategy, initiate contact with existing and potential customers, identify needs and sell appropriate merchandise to meet those needs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Manage assigned accounts.
2. Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship.
3. Increase sales in respective accounts.
4. Prepare sales information for customers.
5. Establish buying influences, budgets and purchasing criteria for assigned accounts.
6. Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment.

Competencies
1. Business Acumen.
2. Communication Proficiency.
3. Customer/Client Focus.
4. Results Driven.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Essential Duties and Responsibilities
Prepares quotes, contracts and RFP/RFI responses for potential customers
Maintains all quote documentation with accurate pricing and configurations
Maintains all sales demonstration tools and applications
Develops and delivers sales presentations in a professional and effective manner by: developing technical presentations for potential customers, maintaining up-to-date awareness of company activities, industry trends & government regulations
Other duties as assigned

Knowledge, Skills and Abilities

Basic understanding of 4Leet technology or equivalent
Ability to configure high-end hardware solutions
Proficient in MS Office software, especially MS Excel
Excellent oral/written communication skills
Well-developed presentation skills
Excellent customer relations skills
Availability to travel at least 25% of the time

Essential Duties and Responsibilities

Assist Corporate Sales Team with the following:
Schedule appointments, meetings, and follow-up calls
Complete Sales Team Expense reports on a monthly basis
Print and prepare presentations and proposals
Organize conference rooms for presentations according to Sales Process and Protocol
Maintain Activity Points Quota records
Take all Google Pay Per Click Calls, and Follow Sales Process
Attend any daily, weekly, and/or monthly meetings with Sales Manager and/or CEO
Assist with resolving critical issues with any client/ business relationships
Participate in ongoing strategy meetings
Attend 4Leet sponsored industry, charity, or educational events
Keep up to date on industry related news and technology
Update all activities, time sheets, and Sales processes within ConnectWise
Take notes and distribute notes at all client, project, and sales meetings.
Create meeting agendas
Work closely with Marketing to track leads and set up activities for Sales Team
Turn in all Sales Team monthly activity points and new agreements on a monthly basis to Sales Manager.
Upload and update as necessary all agreements into ConnectWise
Prepare and Send all Docusign/Echo Sign Agreements

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to perform public speaking and presentations on 4Leet products and services.
Interpersonal skills, such as telephonic skills, communication skills, active listening, and customer-care
bility to multi-task and adapt to changes quickly
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated (high level of initiative and self-reliance) with the ability to work in a fast moving environment
bility to keep up on necessary ongoing industry related training
100% knowledge of ConnectWise software and ability to demonstrate ConnectWise software.
100% Knowledge of Visitor ID and Quosal

Essential Duties and Responsibilities:

Assign Marketing resources in ConnectWise as applicable when new tickets are sent to the 4Leet Marketing and Events boards after determining the urgency of the request with the Marketing Manager.
Collect additional information from individuals who submit tickets on the Markeing and Events board to determine the full nature of the ticket.
Insert Required Date into new ConnectWise tickets to correspond to appropriate SLAs.
Input tasks for ConnectWise tickets that require more than one action item.
Monitor existing ConnectWise tickets and alert team members when a ticket is stagnant or close to a deadline.
Close tickets when a team member informs you that work is complete.
Take notes during morning and afternoon huddles, and updated ConnectWise tickets accordingly.
Input Track pacing and content provided by the Marketing team into ConnectWise.
Organize files from the Internal Site into folders by department.
Note all duplicate files and delete them
Format documents as requested. Match the 4Leet templates when a team member provides you with a document. Ensure consistency amongst documents.
Interact with management team and work on a variety of projects to continually strengthen corporation.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to multi-task and adapt to changes quickly
Self-motivation with the ability to work in a fast moving environment
Knowledge of applicable ConnectWise software
High attention to detail and consistency

GENERAL SUMMARY:

The Product Manager will assist in the management, development and implementation of marketing activities for 4Leet and will interface with the Marketing team under the direction of the Marketing Manager/Director in order to ensure project completion in a manner that meets deadlines, expectations, and budget. The Product Manager will work closely with the Marketing Manager and other departments to drive the campaigns, programs, displays, shows and events that excite the Partners, Prospects and Clients of 4Leet to meet their business goals.

Essential Duties and Responsibilities:

Manage and coordinate marketing, advertising and promotional activities under the direction of the Marketing Manager
Analysis of customer research, current market conditions and competitor information
Assist in the development and implementation of marketing plans and projects for new and existing products
Work with the Marketing Manager to manage the productivity of the marketing plans and projects
Monitor and review marketing activity, campaigns and results under your discretion
Deliver marketing activity within agreed budget
Work with Sales and Marketing Teams to develop pricing and marketing strategy
Work with the Marketing Manager in the Direction of the Marketing Specialists, Associates, and Creative team on projects and Activities

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Implementing, and facilitating annual marketing strategies for the organization.
Manage brand integrity throughout company, particularly ensuring integrated marketing communication across all mediums
Contribution to the creation of the annual road map and marketing calendar, including developing specific and measurable marketing objectives
Supporting and facilitating development and execution of marketing plans
Translating business department objectives and strategies to prepare brand portfolio objective, plans, strategies to facilitate the growth of business unit.
Negotiating with agents, event executives and media to secure correspondences for translating materials into any other media.
Developing promotional materials, which include marketing print and collateral copies.
Assisting in strategic plans for client demonstrations, presentations, displays, etc.
Administering and keeping current all marketing database that includes prospect and client information, access to financial documents and reports, applications of mailing list, etc.
Developing and delivering insightful strategies and presentations to the Marketing Manager

Education and Experience

University degree in business or marketing, or equivalent professional qualification
Experience in all aspects of developing and maintaining marketing strategies
Technical marketing skills and program-tool use
Proven experience in customer and market research
Relevant product and information technology industry knowledge
Experience with relevant software applications, mass email and lists tools

Key Competencies

Excellent written and verbal communication skills
Passion for market research and strategy
Organization and planning
Expert at email marketing
Web analytics, SEO and excellent understanding of web marketing
Excellent copy editing and writing ability
Problem analysis and problem-solving
Formal presentation and speaking skills
Persuasiveness and ability to adapt
Innovative with a “think outside the box” attitude
Values good judgment over ego
High stress tolerance
Excels in team collaboration and creativity
Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads
Strong critical thinking and analysis skills

General Summary:

A 4Leet RMM Technician is responsible for responding to and resolving BDR RMM Alerts. This includes following a set a Standard Response Protocols (SRP) for various types of alerts to ensure the continued operation and performance of 4Leet's Backup and Disaster Recovery Appliances.

These BDR Appliances are installed throughout the Southwest Region with monitoring and remediation of problems performed by the 4Leet RMM team.

Essential Duties and Responsibilities:

A RMM Technician, under supervision, will respond to and resolve BDR RMM Alerts. Depending on the type of Alert, this may require remotely accessing the BDR to perform troubleshooting and remediation or it may require email and/or phone communication with partners, in the event remote remediation is not successful. As such, excellent communication skills with and the ability to present a confident and professional presence through the phone is essential.

Each RMM Technician is expected to take responsibility for their assigned tickets and work them through to completion following our Standard Response Protocols (SRP). This includes follow-up and potential escalation of unresolved tickets.

It is imperative that new tickets are reviewed and responded to throughout the day and that ‘check-in’ and ‘backup failure’ tickets are prioritized.

Specific Duties:

- install and configure 4Leet BDR
- troubleshoot offline BDR
- troubleshoot failed backup jobs
- troubleshoot failed collapses
- troubleshoot low disk space issues
- troubleshoot failed Head Start Restores
- troubleshoot failed Test Virtualizations/Verifications
- troubleshoot failed cloud backups
- And additional duties as required

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to effectively communicate with team members and partners including excellent written and oral communication skills
Ability to successfully prioritize service issues based on multiple competing objectives
Ability to routinely multitask and reassign priorities
Willingness and commitment to ongoing learning and development

Additional Qualifications:

Experience in technical services and remote support
Strong Experience with Windows Server and Windows OS
Experience with Storage Craft Shadow Protect and Image Manager highly desired
Strong customer relationship skills.
Organized, detail oriented and self-motivated.
Strong computer skills and the ability to effectively communicate through e-mail.
Willingness to develop professionally.

Educational/Vocational/Previous Experience Recommendations:

A minimum of 1 year of technical support in computer services required.

Working Conditions:

Normal professional, office environment.

General Summary

The Network Project Engineer is responsible for the installation of small to large projects and client satisfaction throughout the installation is essential.

Essential Duties and Responsibilities:

Network Project Engineers are key contributors in the success of Network Project Installations. This is achieved by ensuring client satisfaction thru ought the project and by using years of experience to ensure all necessary best practices are followed.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work on multiple priorities and/or projects simultaneously.
Excellent listening and communications skills, both verbal and written.
Strong customer relationship skills.
Organized, detail oriented and self-motivated.
Ability to provide and maintain detailed documentation on each job.
Strong computer skills and the ability to effectively communicate through e-mail.
Knowledge in advanced networking configurations
Experience in Windows Server Operating Systems and Layer 3 switching.
Ability to successfully train the client on the new solution(s) implemented.
Problem-solving abilities and ability to meet reasonable deadlines.
Ability to build positive and collaborative relationships.
Willingness to develop professionally.
Ability to work with little supervision and manage a team.

Expected Outcomes:

Success in the Network Project Engineer position will be based on your ability to meet or exceed the client’s expectations while ensuring the work is completed accurately and within budget hours
Assisting with escalated tickets will be required in this position along with any other service requests needed to ensure client satisfaction

Educational/Vocational/Previous Experience Recommendations:

Microsoft Certified Systems Engineer (MCSE) is preferred.
Cisco Certified Network Administrator (CCNA) is preferred.
Cisco Certified Network Professional (CCNP) is preferred.
4+ years’ experience in computer network management is required
Experience in implementing Managed Service Solutions to End Clients is preferred.

Working Conditions:

Normal professional, office environment.

Position: NOC Engineer Level I
Type: Permanent
Full-time Salary/Pay: Commensurate with experience

General Summary:

The NOC Engineer Level I is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and quieting their networks are essential in this position.

Essential Duties and Responsibilities:

The NOC Engineer Level I position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Ability to work on multiple priorities and/or projects simultaneously.
 Excellent listening and communications skills, both verbal and written.
 Strong customer relationship skills.  Organized, detail oriented and self-motivated.
 Ability to provide and maintain detailed documentation on each job.
 Strong computer skills and the ability to effectively communicate through e-mail.
 Knowledge in basic networking configurations
 Experience in Windows XP Operating Systems to current.
 Ability to remain in contact with the client thru the completion of the incident.
 Problem-solving abilities and ability to meet reasonable deadlines.
 Ability to build positive and collaborative relationships.
 Willingness to develop professionally.
 Ability to work with little supervision and manage a team.

Expected Outcomes:

 Success in the NOC Engineer I position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements.
 The team will be graded on the profitability of the client agreements and on the amount of incidents that are able to be resolved before affecting the clients.

Educational/Vocational/Previous Experience Recommendations:

 A+ Certification is preferred.
 NET+ Certification is preferred.
 Microsoft Certified Professional (MCP) is preferred.
 1+ years’ experience in computer network management is required
 Experience in managing end client networks is preferred.

Working Conditions:

 Normal professional, office environment.

We are looking for a customer focused receptionist to join our team. A great personality, excellent communication skills and accurate typing skills are needed.

Job Responsibilities:

Welcomes visitors, vendors and staff appropriately.
Notifies company staff member(s) of visitor arrival
Maintains secure communications
Informs visitors or inbound callers by answering questions or referring inquiries
Directs visitors by maintaining employee and department information
Operates phone system by following documentation and processes
Keep a safe and clean reception area.
Create service tickets for inbound calls and follow processes for staff communication
Update service tickets with client updates from calls or emails
Occasional errand running, package delivery and account management calls.

This is a full time position from 9am - 5pm Monday through Friday.
Paid Vacation after one year, mileage reimbursement for company activities in your personal vehicle (company vehicle available as well)

Qualifications / Skills:

Telephone Skills
Verbal Communication
Listening
Professionalism
Customer Focus
Organization
Informing Others
Handles Pressure
Supply Management

Education, Experience and Licensing Requirements:

High School Diploma or Equivalent
Familiarity with Phone Systems
Experience with Microsoft Office software preferred.